Leading worldwide ecommerce innovation
About us
We are the global direct to consumer (DTC) ecommerce leader, and we are passionate about creating moments that matter between you and your customers. In fact, we help some of the world’s best-loved brands and retailers grow their businesses worldwide and build customer loyalty through powerful, simple ecommerce solutions.
We partner with our clients to provide a localised, customer-centric experience that produces sustained, profitable growth. From demand generation, checkout, delivery, returns and customer service, to compliance, data security, fraud protection, taxes and tariffs, our technology and human expertise covers the entire shopper journey across 200 markets.
We are headquartered in Dublin but have teams of experts in offices around the world so we can be there for our clients wherever they are. We have more than 1,100 employees worldwide, located throughout the US, Ireland, Spain, the UK, France, Italy and Singapore.
Leadership team
Eric Eichmann
Chief Executive Officer
Martin Tully
Chief Operations Officer
Mark O’Neill
Chief Financial Officer
Sarah Keating
Chief People Officer
Martim Avillez Oliveira
Chief Revenue Officer
Frank Kouretas
Chief Product Officer
Jason McCourt
Chief Logistics Officer
Eamonn Grant
Sr. Vice President, Corporate Development
Frank Walsh
Sr. Vice President, Business Operations and Transformation
Jennifer Hartnett
General Counsel
Our values
Our values are our commitment to our clients, our employees and ourselves. They are how we do business and how we grow and achieve sustainable success. Driven by these values, we’re passionate about creating moments that matter between people and the brands they cherish.
Champion simplicity
Simplicity is our superpower. Complexity is our enemy. Eliminate it to maximise speed, value and momentum. Prioritise what matters most to our clients, their consumers and ourselves.
Debate then commit
Listen attentively. Challenge assumptions. Debate with passion and respect. Once a decision is made, communicate. Then, commit fully.
Own it
Step up and take responsibility. Be accountable for your actions. No excuses. No hidden agendas. Grow from your mistakes. Standing still is never an option.
Win as one
Ask for help when needed. Offer it without hesitation. Together, we’re a powerful force when we take care – respecting each other’s uniqueness, working as a united team.
Our journey
Our commitment to sustainability
We are committed to business practices that have a positive impact on the environment. In fact, we are so committed that we are weaving sustainability into everything we do. We have developed and are following a roadmap that serves as our guide, steering us towards a future where responsible actions define our success.
The Asendia Group
ESW is a subsidiary of Asendia Holding AG, a joint venture between La Poste and Swiss Post. Our sister company Asendia was founded in 2012 and operates in North America, Europe, the UK and Asia-Pacific, providing parcels and mail solutions to retailers and brands all over the world, including returns, fulfilment and lettershop. ESW provides ecommerce technology solutions to the world’s biggest brands, making Asendia Holding AG a market leader in sustainable cross-border ecommerce solutions.
